Privacy Policy for Diwa Play

At Diwa Play, protecting user privacy is an important part of providing a trusted online experience. This Privacy Policy explains what types of information we may collect, how that information is used, the measures taken to protect it, and the circumstances in which it may be shared with trusted third parties.

Please take the time to review this policy before accessing or using the platform. By continuing to use Diwa Play, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Register Here

Information We Collect

To operate our services effectively, provide customer support, and maintain a secure gaming environment, Diwa Play may collect several categories of information from users.

Personal Information

When you register an account or interact with our services, we may request personal details that help us verify your identity and determine your eligibility. Depending on the circumstances, this information may include:

• Full name
• Email address
• Telephone number
• Residential address
• Date of birth

Your date of birth and other identification information may be required to verify that you satisfy the applicable minimum-age requirements for online gaming.

Non-Personal Information

In addition to information you provide directly, certain technical and usage data may be collected automatically when you visit or interact with the platform.

This information may include:

• IP address
• Browser type and version
• Device category, such as smartphone, tablet, or desktop
• Operating system, including Android, iOS, or Windows
• Preferred language
• Pages viewed
• Time spent on different pages
• Click activity and browsing patterns
• Date and time of access

Collecting this type of information helps us understand how visitors interact with the website and supports improvements to its performance, usability, and functionality.

How We Use Your Information

The information collected by Diwa Play may be used for purposes related to operating, maintaining, securing, and improving our services.

We may use your information to:

• Create, administer, and maintain your account.
• Provide customer service and respond to support requests.
• Process deposits, withdrawals, and other authorized transactions.
• Confirm your identity and eligibility.
• Improve and personalize your gaming experience.
• Deliver promotional communications, newsletters, and service announcements when you have chosen to receive them.
• Comply with applicable Indian laws, regulations, and gaming requirements.
• Detect unusual activity and help prevent fraud, hacking, abuse, and other security threats.

We aim to handle collected information responsibly while supporting a secure, dependable, and convenient user experience.

When We May Share Your Information

Diwa Play respects the privacy of its users and does not sell personal information. However, certain information may be disclosed to trusted third parties when necessary to provide our services, protect users, operate our business, or satisfy legal obligations.

These parties may include:

• Service Providers: Payment processors, hosting providers, analytics companies, customer-support services, and other organizations that assist us in operating the platform.
• Legal Authorities: Government bodies, courts, law-enforcement agencies, or other authorities when disclosure is required or permitted under applicable law.
• Business Partners: If our business is involved in a merger, acquisition, restructuring, sale, or transfer of assets, relevant information may be transferred as part of that transaction.
• Regulators and Licensing Authorities: Information may be provided when necessary to meet applicable gaming, regulatory, or licensing requirements.
• Advertising Partners: Certain advertising providers may process relevant information to help deliver advertisements or promotional content based on interests or browsing activity.

We expect third parties that process information on our behalf to apply reasonable privacy and security safeguards.

How We Protect Your Information

Safeguarding personal and financial information is an important priority for Diwa Play. We may use a combination of technical and organizational safeguards designed to reduce the risk of unauthorized access, misuse, loss, alteration, or disclosure.

Our security practices may include:

• Secure Connections: Data transmitted through the platform may be protected through SSL encryption.
• Access Controls: Sensitive information is limited to authorized employees, partners, and service providers who require access for legitimate business purposes.
• Security Audits: Security reviews may be performed to identify vulnerabilities and address potential risks.
• Data Encryption: Information may be encrypted during transmission and while stored.
• Secure Servers: User information may be maintained on trusted infrastructure designed to support applicable data-protection requirements.
• User Authentication: Account-protection features may include strong passwords and two-factor authentication where available.

Although reasonable precautions are taken to protect user information, no internet-based system or electronic transmission can guarantee complete security. Users should keep their account credentials confidential and notify us promptly if they suspect unauthorized or suspicious activity.

How Long We Retain Your Information

Diwa Play retains personal information only for as long as reasonably necessary to fulfill legitimate operational, business, security, or legal purposes.

Information may need to be retained to:

• Provide and maintain gaming and betting services.
• Meet legal and regulatory obligations.
• Handle and resolve disputes.
• Enforce applicable agreements, policies, and terms.
• Detect, investigate, and prevent fraud or other security concerns.

When information is no longer required for these purposes, appropriate measures may be taken to delete, dispose of, or securely destroy it, subject to any retention requirements imposed by applicable law.

Cookies and Tracking Technologies

Diwa Play may use cookies and comparable tracking technologies to support website functionality, understand visitor behavior, and improve platform performance.

These technologies may help us:

• Keep users signed in during a session.
• Remember selected preferences.
• Analyze website traffic and usage patterns.
• Improve the overall browsing experience.
• Present relevant offers and advertising.

Users may have the ability to control, restrict, or disable cookies through their browser settings. However, turning off certain cookies may affect the functionality or availability of specific website features.

Children’s Privacy

Diwa Play’s betting and gaming services are intended solely for individuals who are 18 years of age or older.

We do not knowingly collect personal information from individuals below the applicable minimum age. If we become aware that a minor has registered an account or submitted personal information, we will take appropriate steps to address the account and remove the information where required.

How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you can contact the Diwa Play team through the available communication channels.

These may include:

• Email
• Phone
• Mailing Address

We aim to respond to privacy-related concerns and provide users with useful information about how their data is collected, processed, protected, and handled.

Review Our Privacy Policy and Contact Us With Questions

Your privacy is an important part of the Diwa Play experience. We aim to manage user information responsibly while taking applicable laws, regulations, and security considerations into account.

We encourage all users to review this Privacy Policy carefully so they understand what information may be collected, why it may be used, and the circumstances in which it may be shared.

If you have questions or are uncertain about how your personal information is handled, please contact our support team through the available communication channels. We are available to help clarify privacy-related concerns and provide further assistance.